A situation came up for me recently that prompted a discussion with my client about the essential qualities of new team members (other Virtual Assistants). I thought I’d share a few of the main points as they directly relate to my work in helping Virtual Assistants find and retain clients.
I’ve always felt that the first few months of working with a new client is an opportunity to shine. As a VA, you prove your expertise, demonstrate your mindset, provide regular communication - essentially you want to impress your client and show them what you really have to offer.
It always surprises me when a VA does not take this opportunity seriously and then later wonders why the relationship is not building, or why it terminates all together.
Here are six areas that Virtual Assistants should consider - especially with a new client relationship - that will help them shine.
1. Be a Superstar
Realistically, it’s your job to prove to your client that you ARE the best person to work with them. By asking questions, learning more about their business, knowing what they want to accomplish etc., you will demonstrate your interest and eagerness in working with them. This in turn often inspires the client — they’ll want to share more, ask for your help in more areas and see you as an essential component of their business.
2. Timeliness
You’ve likely heard the saying “under commit, over deliver”. Getting your tasks and projects done according to the timeline set out is essential. But getting your tasks and projects done a little sooner is even better. For example, if you committed to completing the first draft of the ezine by end of day Thursday, but you completed it Wednesday afternoon and sent it to your client - I’m sure they would appreciate it. Even though they may not have a chance to look at it right away - the fact is you were able to get it done before you committed to. Give yourself more time than you need to complete a task …. it’s better than sending it in late!
3. Quality of Work
We all know we should be producing good quality work at all times, but sometimes we may be rushed and the quality suffers. Take the time to review, review and review again before you hit the send button.
4. Use your Initiative
My partner Tina and I teach VAs to apply your Mindset. When I ask online based business owners what they want from a VA - the most common response is “I want someone who is going to look ahead, take care of things and help me get things done.” This can’t be done unless a VA uses their initiative and applies their Mindset. Listen to their client … what do they want to accomplish? How can you take over some of the tasks so they don’t even have to think about them? Use your initiative and your relationship will grow.
5. Regular Status Reports
This is a MUST. Every VA, especially at the beginning of a new client relationship, should provide their client with a weekly update that includes:
- the tasks the completed during the last week
- the amount of time used within the week
- the amount of time left over based on their agreement
Virtual Assistants should not feel uneasy about providing this information to their clients on a regular basis. These details are critical in helping business owners understand where time is being used and decide whether there are more important areas that need to be worked on.
Providing this regular summary will increase your communication with your client in a positive way.
6. No Chasing ….
It’s really important that you keep your clients up-to-date on various projects and priorities on a regular basis - they should not need to chase you to confirm if a task has been completed. The same goes for any challenges that you encounter - let them know about the problem and talk it out with them. If they need to chase you on a regular basis on forgotten deadlines and priorities, they will lose trust in you and potentially think you may not be the right person to work with them.
Are you a superstar?
